OpenAI Addresses Widespread Outage Affecting ChatGPT and Sora Image Generator

Overview

A summary of the key points of this story verified across multiple sources.

OpenAI identified the root cause of a six-hour outage affecting ChatGPT and Sora image generator services on Tuesday morning.

The outage led to elevated error rates, with 92% of issues related to ChatGPT, primarily due to too many concurrent requests.

User reports of outages peaked early Tuesday, with nearly 2,000 error reports logged on Downdetector.

By 2:30 p.m. ET, the number of reported errors for ChatGPT decreased significantly to 516 as services were restored.

ChatGPT usage among US teens has doubled in 2023, highlighting the growing reliance on AI tools for schoolwork amid service disruptions.

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Identify and address the root cause of elevated errors affecting OpenAI's services.